Returns Policy
Returns and Refund Policy
Thank you for your purchase. Please read the following return guidelines carefully.
Returns Eligibility We only accept returns if your item arrives damaged, defective, or significantly different from the description provided.
How to Request a Return If your item meets the eligibility criteria, please contact us within 7 days of receipt by emailing berserkkeycaps@gmail.com with:
- Your order number
- A clear description of the issue
- Photographic evidence showing the damage or defect
We will review your claim and respond within 48 hours with further instructions.
Return Shipping Upon approval, you will receive instructions on how to return your item. Return shipping costs will be covered by us if the return is approved due to damage or defect.
Condition of Returned Items Items must be returned in their original packaging, including all accessories and documentation originally included.
Refunds Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.
Non-returnable Items
- Items damaged through customer misuse or negligence
- Products returned without prior approval
If you have questions, please contact us at berserkkeycaps@gmail.com
Thank you for your cooperation and understanding.